Cancellation Policy

Thank you for choosing Tray Pizza. We understand that plans can change, and we strive to accommodate our guests to the best of our ability. Please take a moment to familiarize yourself with our cancellation policy to ensure a smooth experience when making or adjusting reservations.

1. Reservation Cancellation for Party/Event:
– If you need to cancel your reservation, we kindly request that you do so at least 7 days in advance.
– Cancellations can be made by contacting our reservations team at info@traypizza.in or +91-9997146419 

2. Late Arrival:
– We understand that unforeseen circumstances may cause delays. If you anticipate arriving later than your reservation time, we appreciate a courtesy call to inform us.

3. No-Show Policy:
– In the event of a no-show without prior notice, a fee of  50% of the reservation cost may be applied to cover the lost revenue and inconvenience caused.

5. Event Reservations:

– Special events, private dining, and catering reservations may have specific cancellation policies. Please refer to the terms outlined in your event agreement or contact our events team for more information.

6. Refund Policy for Pre-Paid Reservations:
– Some reservations may require pre-payment, especially during peak times or for special events. Refunds for pre-paid reservations are subject to the terms outlined in our refund policy. Refer to our Refund policy page.

7.Contact Us:
– For any reservation-related inquiries or to make changes to your booking, please reach out to our reservations team at info@traypizza.in or +91-9997146419

Tray Pizza appreciates your cooperation and understanding in adhering to our cancellation policy. By doing so, you not only help us optimize our seating arrangements but also enable us to provide the best possible service to all our guests. We look forward to welcoming you to a delightful dining experience at Tray Pizza