Refund Policy
At Traypizza.in, we are committed to ensuring your satisfaction with every food experience. Our refund policy is designed to provide clarity and transparency, outlining the procedures and conditions under which refunds may be considered.
1. Refund Eligibility:
-Food order : Refunds may be considered if the delivered pizza does not meet your specifications (e.g., wrong toppings, undercooked, overcooked).
Ice Cream Orders: Refunds may be applicable if the delivered ice cream is compromised in quality or condition upon arrival.
2. Notification Period:
– To be eligible for a refund, customers must notify us within 24 hours of receiving their order.
– Please contact our customer service team at info@traypizza.in or 9997146419-Whatsapp only- to report any issues with your order.
3. Verification Process:
– To initiate the refund process, customers may be required to provide photographic evidence of the issue with their order.
– Our customer service team will review the provided information and assess the eligibility for a refund.
4. Refund Options:
– If your refund request is approved, we offer the following options:
– Full Refund:The total cost of the order will be refunded to the original payment method.
– Replacement Order: In some cases, we may offer to replace the unsatisfactory items in your order.
5. Refund Timeframe:
– Refunds will be processed within [number of days, e.g., 5-7 business days] after approval.
– The time it takes for the refund to reflect on your account may vary depending on your payment provider.
6. Non-Refundable Items:
– Certain items may be non-refundable, such as promotional or discounted items, gift cards, or products purchased during special events.
7. Cancelled Orders:
– Orders cancelled before they are dispatched may be eligible for a full refund.
– If the order has already been dispatched, the refund will be processed following the standard refund policy.
8. Contact Us:
– For any questions or concerns regarding our refund policy, please contact our customer service team at info@traypizza.in or 9997146419-Whatsapp only.
Tray Pizza strives to provide the best dining experience for our customers, and we appreciate your understanding and cooperation in adhering to our refund policy. We value your feedback and are dedicated to resolving any issues promptly to ensure your satisfaction with our pizza and ice cream offerings. Thank you for choosing Tray Pizza.
